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I want to set up my multi-user system on a computer that may not be othe one I eventually use as a server or client later in the business; or, I want to use the system before installing in my business, so I can configure the data file and so forth. I want to put Server and Client on the same machine. How do I set it up?
First, you must be sure that the computer that you wish to put both Server and Client on is NOT connected to the internet. Then you open up Server and then Client as normal. When you open client and you are asked to connect to a server, go to Custom tab. Enter the IP address 127.100.0.1. The data file name field you can leave blank or type the name of your data file.
Some times my cursor changes to this:  , and I can't do anything in the program. What do I do?
This cursor icon is indicating that the active window is behind the currently displayed window. Hit the space bar on the keyboard, and the hidden window will appear.
Why do I get an error #-10002 when I try to connect to 4D Server?
A -10002 error is a networking error. There are two causes to this problem:
1. Problem: Dynamic IPs. If you started your computer, connected to 4D Server, then connected one of the computers to internet, the IP address of the computer that connected to ther internet may have changed. If your internet provider is supplying you with dynamic IPs, they can change from time to time when you connect to the internet. 4D Server will be searching for your computer at an address it is no longer at, and they not be able to communicate.
Solution: Restart 4D Server on the server computer, and reconnect all the client computers. If the error persists, restart all computers and try again.
2. Problem: Network disturbance. If you try connecting to another computer on your network, or connecting to the internet, and are unable to do so, check to make sure your network is still in place. Ethernet cables, wireless base stations, or routers may have been unplugged, or lost power.
Solution: Check all connections and status lights to make sure everything has power and a firm connection. If you are using a wireless network, check the quality of your connection, you may be too far away from a base station, or something is interfering with the signal (air conditioning, other wireless transmitters). If the error persists, restart all computers and try again.
When I try to save a record I get an error: "No more room, record can't be saved". Why?
There are three possible causes of this problem:
1. If you are using Mac OSX, the Sixth Sense application, or your datafile can't be on your desktop. Mac OSX does not allow programs to write information to items on the desktop. Make sure the program and datafile are somewhere else on your computer (such as the Applications folder).
2. You do not have access privaleges on the data file. Make sure the user that you are logged into the computer with has Read/Write privaledges on the datafile. You can find this out by Getting Info (Macintosh) or getting Properties (Windows). Also make sure nothing is marking the file as Locked, or Read Only.
3. Your hard drive is full. You may have used up all the room on your hard drive, and there is physically no more room to save information. Delete files and programs you don't need or use anymore to free up space for your data.
Where can I find easy to use video tutorials for training and reference about how the program works?
We are continually adding more of these flash movies to assist people to learn and understand Sixth Sense Software. They are available online here:
Cafe Movies
POS Movies
Whenever I finish a sale, I get an error: "Error #0 - The text document can't be opened" or "Error -28 - "Communication Interrupt". Why?
There is an error printing to one of the ports on your computer. There a few possible reasons:
1. (Apple Macintosh only) The software driver for your USB to Serial adapter is not correctly installed. Rerun the driver installer. In OS9 only, restart your computer.
2. One of your ports might be in use be another piece of software, such as faxing software. Quit all open applications other than Sixth Sense and try again.
3. The computer might be trying to talk to a cash drawer, pole display, or receipt printer, when you might not have one hooked up. Go into System Preferences from the Main Menu.
Sixth Sense POS: Click on the Hardware tab. If you don't have a receipt printer, make sure the "Default for receipt printing" is "Off". If you don't have a pole display, make sure "Is there a pole display" is answered with "No". If you don't have a cash drawer, make sure "Is there a cash drawer" is answered with "No".
Sixth Sense Cafe: Receipts are always printed in Sixth Sense Cafe, so a receipt printer must be correctly connected to the computer you are using.
How do I void (delete) a completed sale?
Deleting sales records is strongly not recommended. To void a sale, perform a refund on the item from the cash register screen. In rare occasions deleting a sale might be required, only the Owner should delete a sales record. One example of an occasion possibly requiring deletion is: Your computer crashes half way through a sale, items were entered, no tender was entered, but the record saved. You will be missing inventory, but received no tender. After deleting the item, an adjustment to inventory is required to place the item back into inventory.
When I am adding a new item to inventory, why can't I enter a quantity?
In order to add stock into inventory, it must be received. After creating new inventory items, go to Receiving Inventory from the Inventory menu, and receive the inventory by entering the amount and cost. Receiving Inventory creates an activity trail.
When I am in Modify Item, how come I can't change cost?
Your item cost is only going to change when you actually buy and receive your inventory. If you made a mistake entering the cost of item while receiving, look up the receiving record under Display Receiving Records on the inventory menu, and change the amount you entered. Or, receive the negative amount of the amount entered to reverse the receiving, then enter the correct positive amount.
I think my datafile is damaged, can I fix it?
Yes, 4D Tools repairs datafiles. It is provided on the CD your software came on, in the Utilities folder. Click Here to watch a movie on how to run 4D Tools, or read the following instructions: Double click on 4D Tools, you have to choose to repair a "Custom Document" on the Sixth Sense POS or Cafe application. In OSX only, you must make a copy of the application out of the package in the Mac OS folder in the Contents folder, and put that copy in the same folder as the data file. After choosing the application, you will be prompted with a password. You may also have to select the datafile you wish to repair. Once 4D Tools is open, click on the Repair tab, and choose one of the top three repair options, or choose to "Repair by tags".
What do I do if I have an item that customers pay a deposit on, then pay the full amount when they actually receive the item?
From the cash register screen, enter in their account number, enter in the deposit amount under the appropriate form of tender, then Store Charge (which is one of the ten forms of tender) the remaining amount to account. When they pick up the item, do a Received on Account (Cash Register Screen 1 has a button at the top, Cash Register Screens 3 and 4 have a button under Customers) for the amount remaining.
How do I assign my own barcodes to items and print barcoded labels?
Barcodes can only be 6 or 10 digits. PLU Number MUST be EITHER 6 or 10 digits long and only one of those two options.
CANNOT start PLU numbers with zero.
If you are planning on assigning barcodes to 9999 items or less, you should use a 6 digit barcode. If you are using a 6 digit barcode, the first digit should be 1, and the last digit a 6. The 4 digits in between are to distinguish your items. For example, the first item in inventory might look like: 100016, the second, 100026, the thousandth, 110006.
For more than 9999 items you will have to create a ten digit number. The first five digits are usually assigned to be your own manufacturer's number. This is usually assigned by the company that oversees the UPC bar code system. You can create your own manufacturer's number (hopefully it will not conflict with an existing one) and use this for the first five digits of your ten digit number. The next five digits are for use to identify the different items in your store. This gives you the opportunity to have 99,999 different items. if you need more than this then assign yourself another manufacturer's number and you will have another 99,999 items.
The print size is limited to the quality of your printer, if you are using an ink jet, you will not be able to print small barcodes, laser printers are recommended.
When printing custom made barcode labels, you must choose in the Layout Page: Method to Apply - Print Bar Code. When printing pre-made barcode labels, do not choose this option, choose Method To Apply: No Method.
When making custom labels: use BARCODE ON LABEL, not PLU number to generate the barcode on the label.
For a movie on printing barcodes on labels, click here.
When I use the cash register I get the retail price to show up but the Amount says zero as does the Amount Due?
If you have imported your inventory records, you likely forgot to include one of the fields so that when displaying an inventory item, under the Multiple/Complex Pricing area, the first box in the upper left hand corner says "0" @ whatever your price is. This means you are always selling zero at that price. You must change every inventory record to have a "1" in that box. Here's how you do it:
Go to System Preferences
Go to File menu
Select Execute Command
Step One - Click drop down menu and select "Inventory"
Step Two - Click Query button, choose all records in inventory by using the formula: "PLU Number-is not equal to-0", hit query.
Step Three - Scroll down the column and look for "Qty Sell 1", select it. In the left hand empty box in step Four, "[Inventory] Qty Sell 1" should have appeared
Step Four - In the empty right hand empty box, type "1", without quotations.
Step Five - Click Execute
What happens if I delete an old inventory record I don't use anymore?
All sales records that contain that item will be altered. The PLU and name of that item will go blank for all sales records with this item in it. Totals will remain the same, but you won't know what you sold.
Do I have to use order numbers? What if I don't have one?
All items should have order numbers, if your supplier doesn't provide you with one, then use the PLU # for the order number.
When making sales do I need to enter a customer account number every time?
No, it is strictly optional.
I start up Sixth Sense Cafe or Sixth Sense POS and the items I assigned to buttons yesterday are now gone and the buttons appear blank. The item is still in inventory, but the button information dissapears every time I restart the software. How do I solve this?
You have assigned the same PLU to more than one button. This is not possible. This is a common error with users of Sixth Sense Cafe, because they often try to put the same meal item in their Lunch and Dinner menus, for example. You must remember that an inventory item can only be assigned to one button at any one time. Otherwise, when the software is quit and started again, your buttons will appear blank. Simply reassign your items to the correct buttons, without duplicating any, and the problem is solved.
The totals on my sales reports appear blank. Why?
There are two reasons:
1) You are not performing End of Day at the end of every day. You may also be leaving the software operating without shutting it down and restarting in the morning. Both of these procedures conduct internat operations that maintain and reset your system accordingly and are absoltuely necessary. If you have neglected these operations, you will have caused errors in your data file that cannot be repaired. You will continue to experience errors in sales reports until you are analyzing a period for which these functions were performed. That is, if you start doing End of Day for the month of August, when you report for August your sales reports will appear correct. Your yearly totals may be incorrect.
Creating a new data file will eliminate these problems, but note, you are starting over fresh, even if you export your inventory to the new file.
2) You have an error in your sales records. You may have crashed the computer during a sale, perhaps had a power outage or something? Or, perhaps you simply entered a space into a sale. You must now correct the broken sales record.
Go to Display Daily Sales Summary in Sales Reports, choosing the period where your sales reports appear incorrect or blank. Look for a record whose Gross or Net Sales are zero. When you find one (or more), note these dates.
Go to Display Sales Records. Choose the date that you took from the Sales Summary report. Find the sales record that appears odd. It likely also has a zero total. Double click to open the record. DO NOT EVER DELETE A RECORD. You must simply make changes to it, even if that change is to delete its entire contents, never delete the record itself. In the record, the Amount for one of the items is perhaps blank. Delete that item. Save the change and exit.
Go back to Display Daily Sales Summary for the date in question. Go into the Summary record and hit the recalculate button. Save and exit.
Repeat these steps for any other dates as needed.
I can't sign in, my password doesn't work. What do I do?
1) Check to make certain that you are typing the password case sensitive. Capitals count. Make certain that your Caps lock key is not down.
2) Someone may have gotten your password and used it to alter the main Owner password. You will now have to reinstall the application.
- First, take the application from the hard drive and throw it in the trash Do NOT throw away the data file..
- Second, on a Macintosh, on the Hard Drive, there is a Folder called Library. Go into it. A folder inside that is called Application Support. Go into it. A folder inside that is called 4D. Throw the 4D folder in the trash.
- Drag the Sixth Sense application from the CD to the folder where you originally had the application loaded. Start up as normal . The password will again be Owner.
NOTE: Lists and password information is stored in the application. You will have to re-enter all of these. To save time in the future, use the save and load lists coommand located in System Preferences. See System Preferences in the manual for more information.
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